ASIAN DESTINATIONS FOR OFFSHORE OUTSOURCING

The advancement in modern satellite and internet technologies has paved the way for outsourcing. Through outsourcing the back office business processing of companies to less expensive countries like China, India, Philippines, Malaysia, etc. are able to cut costs, concentrate on core businesses and endure better customer satisfaction. A recent report suggests that US firms have saved nearly US$ 8 billion through outsourcing to developing nations like the Philippines.

These days, there are many offshore outsourcing destinations in Asia, each has their pros and cons but definitely has something to offer those who wish to outsource their business.

One of these countries is Malaysia, where they have well-developed infrastructure, attractive business environment and strong government support. Malaysia has a relatively more stable political climate backed by consistent economic growth which makes it attractive for sensitive, high-end applications in banking and finance.

Another country is China. In recent years, China is rapidly emerging as one of the world’s leading suppliers of offshore software outsourcing services due to its incredible development rate. It is predicted that China will emerge as one of the top three countries for overseas software outsourcing between 2007 and 2010 and aims to outpace India and become the next dominant competitor in software outsourcing.

Our very own country, the Philippines, is also one of the leading outsourcing destinations in Asia wherein the key competitive advantage are the people. Filipinos have a well-educated English speaking work force and stands out as the world’s third largest English speaking nation. The attitude, commitment, community and education constitute the key competitive advantage especially in the front office operations such as customer service and sales. The Philippines boasts of a huge pool of productive, trainable and multi-skilled labor force where companies can benefit from the people that our country can offer.

Lastly, the pioneer to outsourcing and the major player in the Industry is India. They have well-educated, talented, low-cost, English speaking workforce, excellent IT and networking infrastructure, friendly laws, well-laid taxes and quality certified software firms. The outsourcing industry in India is ever-growing despite rumors of them losing the industry they pioneered to countries such as China and Philippines. India is still producing successful stories making them a popular choice for the offshore outsourcing destination for IT related and other BPO services.

These destinations are proof that Asia has a lot to offer and can use their advantages to develop their countries. This is also proof that Filipinos are not only as good as Domestic Helpers or mid-level nurses, Filipinos can offer a good quality of service and has the capability to dominate an industry well populated by western influences and individuals. [CPL]

Links:

http://philippinesoutsourcing.wordpress.com/2007/10/13/outsourcing-destinations/

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